Walmart Employee Guide: How to Check Accumulated Points and Address Errors

Introduction to Walmart Points System

Walmart is renowned for its employee rewards and benefits programs, among which the points system is a cornerstone of engagement and motivation. Understanding and managing your accumulated points is crucial for employees to maximize these rewards. This guide will walk you through the process of checking your Walmart points, accessing them, and addressing any errors or discrepancies that may occur.

Accessing Points on the Company Intranet

The accurate tracking and verification of points is essential for Walmart employees. One of the primary ways to check your accumulated points is through the company intranet, known as The Wire. Here's how to do it:

Step 1: Login to the Intranet
To access The Wire, ensure you have logged into the company’s secure network. From your Workstation, open the intranet link and log in with your company credentials.

Step 2: Navigating to Attendance Section
The next step involves navigating to the relevant section within The Wire. Once logged in, look for the section titled 'Attendance.' This is typically found under the 'Benefits Rewards' category in the main menu. Clicking on this will open a new page or tab with detailed information on your attendance records and points.

Checking Points from the Employee App

In addition to the intranet, Walmart employees also have access to a dedicated app through which they can check their points. Here’s how to use it:

Step 1: Download and Install the App
Make sure your smartphone is compatible and download the official Walmart employee app from the App Store or Google Play Store. Ensure it is updated to the latest version.

Step 2: Sign In with Employee Credentials
Navigate to the app and sign in using your employee ID and the unique password provided by your Human Resources department.

Step 3: Accessing Points Information
Once logged in, you should be able to find the 'Points Rewards' section in the app's main menu. Here, you can view your accumulated points, the dates of specific occurrences, and any group or individual rewards.

Addressing Error Disputes

While the points system is designed to ensure accuracy, mistakes can occur. If you discover points assigned in error, here’s what you need to do:

Step 1: Review Your Records
Use the methods described above to review your attendance and points. Make sure you have the exact dates and details of the incidents that may have resulted in erroneous points.

Step 2: Document Any Errors
Document all discrepancies, noting the dates, times, and specific incidents that warrant a review. Keep copies of any emails, documentation, or other evidence that can support your case.

Step 3: Initiate a Request for Correction
Contact your direct supervisor or the HR department. Provide them with the documented evidence and request a review to correct the errors. Be prepared to provide any additional information they may need to verify the inaccuracies.

Managing Expired Points

It is important to understand that accumulated points typically have an expiration date, often six months after the occurrence of the point. The company intranet or employee app will notify you when a point expires. Here’s how to manage expired points:

Step 1: Regular Reviews
Periodically log into the company intranet or app to review your points and ensure none have expired without your knowledge. This can be done monthly or quarterly, depending on your work schedule.

Step 2: Claim Expired Points
Points that have expired may need to be claimed or may not be usable at all. Follow the company's guidelines on how to claim expired points. If they cannot be claimed, ensure you understand why and any impact on your rewards.

Step 3: Optimize for Future
Use the knowledge gained from reviewing and managing expired points to optimize your future points collection and usage. Ensure you are aware of any company policies that can enhance your points accumulation.

Conclusion

Understanding and properly managing your accumulated points is a key aspect of leveraging Walmart's rewards system. By utilizing the company intranet, the employee app, and following the steps provided in this guide, you can ensure that you are always up-to-date with your points, can address any errors, and maximize the benefits of your point accumulation.

Additional Resources

For more detailed information and support, refer to the Walmart Help Center or contact your HR department directly.