Nightly Hotel Work An Insider's Perspective

Are you contemplating a job in the hotel industry, specifically one that involves night shifts? As someone with firsthand experience, I can assure you that this experience can be both exhilarating and occasionally challenging. This article delves into the intricacies of working at a hotel at night, including the pros, cons, and unique experiences that come with the role.

The Pros and Cons of Nightly Hotel Work

The nights might seem like a more energetic and lively time, but hotel work during these hours can be quite different from other sectors in the hospitality industry. The work environment can be reminiscent of a miniature bar scene, which often includes dealing with drunk guests, but it can also be surprisingly quiet and peaceful.

The Nightly Routine and Challenges

In the hotel industry, night auditing is a key component, involving both paperwork and people management. While the quiet moments can be enjoyable, the quietness can also be a double-edged sword. For instance, there are always drunks, some friendly, others just too wasted to know where they are. Occasionally, fights break out between those under the influence. Such incidents often require coordination with local law enforcement, such as the police or firemen/EMTs, who might have to visit the hotel at least once a week due to such situations.

One of the most notable experiences that stand out is the recurring pattern of certain women attending different conferences every week, which suggests a wider narrative of transient guests and the hotel's role as a centerpiece of their activities.

Hotel Types and Experiences

The nature of the work can vary significantly based on the type of hotel. Hotels with high levels of clientelism and late-night activity can be more challenging, with guests including tourists and locals attending bars and clubs. Conversely, quieter, more secure environments can offer a more peaceful yet still busy experience.

Example Work Scenarios

For instance, during my stint at a budget hotel, I often dealt with clients from various walks of life, including college students, couples on spur-of-the-moment trips, and families visiting from other cities. At one point, a young woman passed out in the hallway, and I had to ensure she was sober before finding out her room number. Such an incident can be disconcerting, but these are often the kinds of experiences that make the job interesting.

Personal Experiences and Lessons Learned

Working at a high-end hotel provided a unique contrast. Here, the clientele was composed of more affluent individuals, and the environment was quieter, more serene, and free from some of the less desirable elements of lower-budget hotels. However, the paperwork and guests arriving at any hour of the night for check-in could still be challenging.

At a spa hotel, the work environment was characterized by a more laid-back atmosphere due to the presence of hot tubs and an open lobby. However, the expectations were high, and with strict sales goals, the work became more demanding and frustrating. Ultimately, I decided to leave after three months due to the stressful work environment and unsatisfactory co-workers.

Conclusion

The decision to work at a hotel at night involves weighing the pros and cons, and it often depends heavily on the specific type of hotel and the clientele. While there can be thrilling and surprising experiences, there are also challenges in terms of dealing with drunk guests, coordinating with law enforcement, and managing paperwork. Despite these challenges, many find the role rewarding and engaging, particularly for those who enjoy a dynamic work environment.